360° Experience Management Platform
We help companies create amazing experiences for their customers and employees using a powerful set of experience management solutions. Everything is connected, integrated, and real-time!
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Who are we?
We are experts in Experience Management. We help companies create incredible experiences for customers and employees, using integrated, real-time solutions to enhance satisfaction and loyalty.
Learn more about
Our Solutions
We offer a comprehensive set of solutions designed to empower businesses to make more accurate decisions aligned with their goals.
We assist companies in making more informed decisions
We assess company integrity by measuring employee and customer experience. We provide valuable insights and a comprehensive view of the landscape.
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We use key metrics
NPS
Net Promoter Score
NPS (Net Promoter Score) is a customer satisfaction methodology used to assess the loyalty level towards a brand.
CSAT
Customer Satisfaction Score
Metric for the satisfaction of key services and products offered by your company throughout the customer journey. A powerful tool used in conjunction with NPS.
CES
Customer Effort Score
Metric for understanding how much effort your customers exert to interact with your brand, such as making a purchase.
Enterprise Dashboards
We present data clearly and accessibly through customized dashboards, facilitating interpretation and analysis in a consolidated view.
Everything in real time
Real-time Notifications for Detractors
Receive instant alerts on your smartphone and smartwatch. Monitor and resolve issues quickly, ensuring customer satisfaction and protecting your brand.
Get to know the
Brands that trust us
+200 Satisfied Clients and Success Stories
Discover what our clients have to say
At Inovyo, we value our clients’ feedback and are committed to providing high-quality solutions that meet their needs. Read the testimonials below to learn more about how our solutions are making a difference across various areas.
"The Inovyo team anticipated our needs and collaborated efficiently and effectively, solving issues in real time and ensuring superior results."
Andre Luís Zanella
Analista Pleno
"Inovyo's solutions have enabled better analysis of the entire process and capitalized on sales opportunities."
Juliano C. Silva
Diretor
"After implementing Inovyo's solutions, our CS team focused on cases that made the most sense, engaging with recurring customers, preventing churn, and increasing repurchase."
Fernando Scheffer
Diretor de marketing
