Customer Experience
Customer Experience (CX) refers to the overall perception that customers have when interacting with a company or brand throughout the entire customer journey, from initial contact to post-sale and ongoing support.
A good Customer Experience is essential for building long-lasting and successful relationships with customers, as well as for driving growth and brand loyalty.
Turn customers into brand enthusiasts
Customer satisfaction research is a powerful tool for measuring your customers’ and employees’ perceptions of your products, services, customer service, and other aspects of your company.
At Inovyo, our differentiator stands out by offering an innovative solution that transcends traditional CX metrics. With a unique approach, we can create deep correlations between metrics such as NPS, CSAT, and CES, allowing for the creation of engaging and informative dashboards.
Imagine being able to uncover essential connections, such as the influence of CSAT on NPS or the relationship between CES and NPS. With our intuitive dashboards, you will have the ability to precisely identify at which touchpoint CSAT may be shaping NPS perception. This not only helps understand the overall landscape but also enables you to pinpoint and focus efforts to optimize specific segments of the customer journey.
Through well-crafted questions, you gather valuable feedback that enables you to:
Make strategic decisions to improve customer experience and loyalty.
Assess satisfaction levels with your products, services, and customer service.
Understand the needs and expectations of your customers and employees.
Identify areas of excellence and areas that need improvement.
Talk to specialists
Inovyo Survey Club
We have thousands of engaged individuals ready to answer your questions, test your products, your brands, and your ideas quickly, reliably, and in sync with you.
FAQ
What is Inovyo?
Inovyo is a company specialized in Experience Management, helping organizations create amazing experiences for customers and employees through powerful and integrated solutions.
What are the main services offered by Inovyo?
Our main services include Employee Experience, Customer Experience, Before Experience, After Experience, Social Listening, Satisfaction Surveys, Market Research, Custom Dashboards, and Artificial Intelligence technologies.
How does Inovyo use Artificial Intelligence?
We use AI technologies to enhance data analysis, identify patterns and trends, and improve behavior prediction and strategy optimization.
How does Inovyo protect data privacy?
Our website is protected by reCAPTCHA, and we adhere to Google’s Privacy Policy and Terms of Service. We use cookies to enhance browsing experience and comply with the General Data Protection Regulation (LGPD).
Campinas
Bloco Santis
Av. Antônio Artioli, 570, sl 120 13049-253 • Campinas/SP
São Paulo
Capital Building
Av. Magalhães de Castro, 4800, Torre 1, Cj. 16205676-120 • São Paulo/SP
Contact
+55 19 3278-4490
