After Experience
Managing Dissatisfied Customers, Designed to Turn Dissatisfaction into Delight.
We recognize the crucial importance of proactively handling customer dissatisfaction and concerns, and we are excited to present a unique approach to help your company thrive even in the face of challenges.
Intelligent Automation
Personalized Messaging
Reducing Churn
Scalability and Efficiency
Increasing Customer Loyalty
Transform Dissatisfaction into Delight
Next, our platform sends personalized messages via email, SMS, and WhatsApp, enabling quick resolution with customers. This automated process allows for a fast, efficient, and scalable response, turning dissatisfaction into opportunities for delight.
We understand that not all situations can be resolved entirely through automation. That’s why we also offer the option to have a real person respond and attend to detractor customers. In critical moments, nothing replaces human empathy and understanding.
The possibility of real-time human interactions ensures that your customers feel heard and receive personalized solutions, contributing to the building of stronger, more trusting relationships.
Talk to specialists
Inovyo Survey Club
We have thousands of engaged individuals ready to answer your questions, test your products, your brands, and your ideas quickly, reliably, and in sync with you.
FAQ
What is Inovyo?
Inovyo is a company specialized in Experience Management, helping organizations create amazing experiences for customers and employees through powerful and integrated solutions.
What are the main services offered by Inovyo?
Our main services include Employee Experience, Customer Experience, Before Experience, After Experience, Social Listening, Satisfaction Surveys, Market Research, Custom Dashboards, and Artificial Intelligence technologies.
How does Inovyo use Artificial Intelligence?
We use AI technologies to enhance data analysis, identify patterns and trends, and improve behavior prediction and strategy optimization.
How does Inovyo protect data privacy?
Our website is protected by reCAPTCHA, and we adhere to Google’s Privacy Policy and Terms of Service. We use cookies to enhance browsing experience and comply with the General Data Protection Regulation (LGPD).
Campinas
Bloco Santis
Av. Antônio Artioli, 570, sl 120 13049-253 • Campinas/SP
São Paulo
Capital Building
Av. Magalhães de Castro, 4800, Torre 1, Cj. 16205676-120 • São Paulo/SP
Contact
+55 19 3278-4490
